Customer Satisfaction Survey

•          Objective

–        The Survey tries to evaluate Overall Performance of EEC with respect to : -

     Tries to Increase Productivity and smoothen processes between EEC and customers

•          Process

–        Conducted on a quarterly basis via e-mail for customers utilizing EEC deliverables

•          Outcome

–        Based on the survey results, an action plan is prepared by the EEC

–        Follow up is done to ensure implementation of the plans